Corporate Investigations and
Risk Management

Courses

Strategic Interviewing

Questioning Techniques and Deception Detection

When we talk about the process of interviewing or interrogating persons of interest, we must keep in mind that this requires a blend of artistic and scientific approaches.

From the artistic perspective, this involves continuous creativity. From science, we talk about the careful collection of evidence, facts, documents and research. As an investigator, you must always keep in mind that with every investigation your approach may require more and more creativity, while the search for evidence and facts will sharpen your skills in successful interviews.

Interviewing and interrogation processes differ widely in history from present practices. Centuries ago, persons of interest were guilty as charged and needed to prove their innocence. Today, in most countries around the world, innocence is presumed, and guilt must be proven.

An interview involves meeting people, persons of interest or witnesses face to face, and discussing event, facts, or evidence. It should not be accusatory, but still relatively formal. An interrogation involves the questioning of persons of interest or suspects by law and government agencies officials, where the intention is for a person accused of crime to confess. It is highly formal and often accusatory.

Properly structured questioning is a hallmark of successful investigations. A skilled investigator will combine the golden questions of criminalistics in conjunction with different types of questioning: open, closed, recalling, clarification, precise, narrowing, leading, complementing, multiple, hypothetical, sequencing, topic-based or specialty questions. As a corporate investigator who conducts investigations or a claims officer who talks over the phone, it is preferable to master a couple of questioning techniques, rather than attempt to use all of them. Hence, we now elaborate on a few strategic questioning techniques that we believe can be mastered for any conversation, regardless of whether it is in person or over the phone.

Training Course Strategic Interviewing - Questioning Techniques and Deception Detection consist of the following topics:

  • Investigative scenarios (importance of it, how and when to apply)
  • Preparation for interview (environment, timing etc)
  • Understanding who to be interviewed (perpetrators, person of interest, type of witness etc)
  • Question Drivers
  • 10 Golden Questions of Criminalistic and it’s application
  • Specialty questions: presumptive, bait, catch-all, follow-up
  • How to utilise evidence and type of evidence in interviewing process
  • Written and Verbal/Oral Statements (how, who, when and legalities)
  • Detecting Deception and Manipulation: formulating and delivering strategic questions that can elicit the verbal and nonverbal cluster of deceptive behaviours
  • 4 Techniques to deal with Deception
  • Transitioning from the Strategic Interview to Direct Elicitation (getting the truth): the psychology of short-term thinking; the transition statement and monologue; handling resistance

This training module cover theoretical approach and as well practical which includes training of how to interview (face to face), how to obtain statement (writing the statement, chronological order and more)

Learning Outcomes: legal requirements on how to conduct corporate investigations, understanding how to interview person of interest, witness and how to utilise MOS) Modus Operandi System in reaching satisfactory outcome of investigations, what type of questioning to be used and when, benefits in using 10 Golden Questions of Criminalistic, how to formulate and deliver specialty questions that will aid in detecting deception, techniques to manage deception, and how to transition from the interview to a monologue that aims to elicit the truth.

As well participant will learn difference between interrogation and investigation and how to successfully complete interview and use statements as an evidence

Participants will understand base of investigation and how time line mapping will assist them in all future investigations.

“I am not upset that you lied to me, I am upset that from now on I can’t believe in you”

Friedrich Nietzsche

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